Frequently asked questions

What is Saidly?

When someone asks ChatGPT, Claude, Gemini, or another AI assistant about your company, product, or name, the answer they get affects what they think of you, and you usually never see it. Saidly asks those models the same questions on a schedule, scores how positive or negative each answer is, tracks how it changes over time, and tells you what to fix. That is what AI sentiment monitoring means. Think of it as search-result monitoring, but for the AI assistants people now ask instead of typing into a search box.

Checking a buyer question, not a name

There are two different questions you can ask about AI, and they have different answers. The first is how a model talks about your name: is it positive, is it accurate, what does it repeat. The second is whether the model names you at all when someone asks what to buy. A brand can be described warmly and still never appear on the list.

The free check answers both. Enter a name and you get a 0 to 100 sentiment read. Switch it to a buyer question, something like "best running shoes for flat feet", and instead of a score you get the brands that model would name, in the order it names them. If you type a question under the name tab, the tool offers to switch rather than switching for you, because it cannot reliably tell a superlative from a brand called Best Buy.

The free version is one model reading its training data, so it can miss brands that launched recently, and the four models rarely produce the same list. Category watch on the Business plan tracks a buyer question across all four on a schedule, shows each model's list side by side, and tells you when a position moves or a name you have not seen before turns up.

The three search modes

Every report is built one of three ways. The mode controls whether the AI models look at the live web before they answer, or rely only on what they already learned. You set the mode per name, and you can change it any time in Settings.

Which mode should I pick?

If you only want one, choose Web search. It mirrors what people see and it is on every plan. Reach for Model-only when you want the AI's baseline impression of you, the answer it gives off the top of its head. Use Compare when you are running a PR push or a launch and you want to see whether the live web and the models' built-in view agree yet.

Which AI models do you check?

Saidly covers the four major AI assistants people use to ask about companies and people: Claude, ChatGPT, Gemini, and Grok. Each report shows exactly which models answered so you always know what the score is based on.

How often do reports run?

Reports run on a schedule you choose: monthly, weekly, or daily, depending on your plan. You can also run an on-demand report at any time from your dashboard when you want an answer right now, for example right after a launch or a news story. Scheduled reports arrive by email and stay in your dashboard.

What counts as a "name"?

A name is anything you want the models to be asked about: a company, a product, a person, an organization, a campaign, or a topic. You pick the type when you add it, which helps the report frame the question the right way. Each name is tracked and scored on its own.

How is the score calculated?

For each model we read its full answer and rate the overall sentiment from negative to positive, then roll those up into a single 0 to 100 score for the name. The report also pulls out the recurring themes, the sources behind them when web search is on, and the week-over-week change, so you can see both the number and what is moving it.

What does Saidly cost?

Three plans, billed monthly or yearly, with yearly a flat 10 percent off twelve monthly payments. Starter is $2.99 a month and tracks one name on a monthly report. Pro is $13.99 and tracks five names, adds weekly reports, the deeper search modes, configurable alerts and two pinned competitors per name. Business is $49.99 and tracks ten names, adds daily reports on up to two of them, five team seats, up to ten report recipients, five pinned competitors and two category watches.

Every plan runs all four models with live web search on. Coverage is not a paid upgrade here; the plans differ on how many names you track, how often, and how deep you go.

Is there a free trial, and do I need a card?

Thirty days, and no credit card to start. You get Business-level access for the trial, so you can try daily reports and category watch before deciding. We send a reminder before it ends rather than letting it lapse quietly.

If you would rather not sign up at all, the free check needs no account: enter a name for a sentiment read, or a buyer question to see which brands one model names.

Can I change what AI says about me?

Not directly, and anyone promising otherwise is overselling. You cannot edit a model's memory or force a correction. What you can do is influence the material the models read, which is a slower and less certain lever than it sounds.

The practical version: find out what each model actually says and which sources it cited, fix the wrong or outdated pages you control, publish clear answers to the questions buyers ask, and watch whether the answers move. Saidly exists for the measuring half. The publishing half is your job, and we would rather say that plainly than sell you a dial that does not exist. If someone is deliberately planting false material about you, AI poisoning covers how that works.

Will I be told when something changes?

Yes, on Pro and Business, where alerts are configurable. Saidly compares each run to the one before and flags meaningful movement: a sentiment drop, a competitor overtaking you, a name entering your category that was not there last time, or a position change on a category watch. Alerts can arrive on their own or ride along with the next report.

Starter gets the reports without the configurable alert layer.

Can I track competitors too?

Two ways. Every report already extracts a share of voice: the entity plus the competitors the models volunteered, with each one's share and sentiment. On top of that, Pro pins two named competitors per tracked name and Business pins five, so they are scored in every report whether or not the models bring them up on their own.

Business also gets category watch, which tracks a buyer question rather than a name and returns the whole list each model gives. See competitor share of voice for the longer version.

Can my team see the reports?

Seats and recipients are separate things. A seat is someone who signs in and shares your workspace: one on Starter and Pro, five on Business. A recipient is an email address a report is delivered to, no account needed: one on Starter, three on Pro, ten on Business, and the count includes you.

So a Pro account can email each report to itself plus two colleagues without paying for seats they would never sign into.

What happens to my data?

We store the names you track, the reports we generate, and your account details, and we do not sell personal information. You can export everything or delete your account yourself from Settings; deletion cancels billing at the same time. The full detail is in the privacy policy.

One honest limitation: running a report means sending the name you track to the AI providers, so their handling applies at that point as well as ours. We link their terms in the privacy policy rather than paraphrasing them.

How do I cancel?

From Settings, in your account, without emailing anyone. Cancel through the billing portal and it stops at the end of the period you have paid for. If you want to keep the account but stop the reports, pause instead: pausing stops every report and pauses billing, and resuming re-anchors your schedules to the next normal slot rather than firing a backlog at you.

Refund terms are in the refund policy.

How is this different from my SEO tools?

Search tools report on a list of links. Saidly reports on an answer. When a model says your pricing is high or names three competitors and not you, there is no ranking to look up and no report in Search Console, because nobody clicked anything. The answer was the destination.

That is the gap this fills, and it is why the numbers do not line up with your search dashboards. GEO vs AEO untangles the terminology, and Saidly vs Promptwatch compares us with a tool built more for the technical AI SEO side.